AUVE Shipping Policy

At AUVE, we aim to make ordering your smart ring as straightforward as possible. This Shipping Policy explains how orders are processed and delivered.

1. Shipping Destinations

We currently offer shipping to the countries available at checkout.

Our intended markets include the United Kingdom and selected European countries. Available destinations may change depending on product availability, shipping services and local requirements.

Please check that your country is available at checkout before placing an order.

2. Order Processing

Orders are normally processed within 1–3 BUSINESS DAYS after payment has been confirmed.

Processing times are estimates and may be longer during weekends, public holidays, promotional periods or periods of unusually high order volume.

You will receive an order confirmation after placing your order. Where tracking is available, we will provide tracking details once your order has been dispatched.

3. Estimated Delivery Times

Estimated delivery times begin after dispatch, not when the order is placed.

• United Kingdom: 1-3 days

• Netherlands: 1-2 days

• Other European destinations: 1-3 days

These estimates depend on the destination, carrier, fulfilment location and shipping method. They are not guaranteed delivery dates unless expressly stated otherwise.

Delivery may take longer due to customs checks, carrier delays, public holidays, severe weather or other circumstances outside our reasonable control.

4. Shipping Costs

Shipping costs, including any applicable delivery options, will be displayed at checkout before you complete your purchase.

Any free-shipping offer will apply only where its stated conditions are met.

5. Customs Duties, Taxes and Import Charges

Orders shipped across borders may be subject to customs procedures, import VAT, duties or other charges depending on the destination and the shipping arrangement.

Before completing your purchase, please review the delivery and tax information shown at checkout.

Where applicable charges are not collected at checkout, the customer may be responsible for paying them to the relevant authorities or carrier. We will not state that a shipment is duty-paid unless that arrangement has been confirmed.

6. Tracking Your Order

If tracking is available for your shipping method, tracking information will be sent to your email after dispatch.

Tracking information may take some time to update after the carrier receives the parcel.

7. Incorrect Address or Failed Delivery

Please check your shipping address carefully before completing your order.

If you notice an error, contact us immediately at auvesupport@gmail.com. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

If a parcel is returned because of an incorrect address or an unsuccessful delivery, please contact us so we can review the available options. Any additional shipping charges will be handled in accordance with applicable law and the circumstances of the delivery.

8. Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, contact us at auvesupport@gmail.com with your order number.

We will review the tracking information and, where necessary, contact the carrier or fulfilment provider.

If a parcel is lost or delayed, we will work with you to resolve the issue in accordance with applicable consumer law. Nothing in this Policy removes your statutory rights.

9. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact auvesupport@gmail.com and include your order number and photographs where helpful.

We will assess the issue and explain the next steps. Your statutory rights regarding faulty, damaged or incorrectly supplied goods remain unaffected.

10. Third-Party Fulfilment

Where applicable, orders may be dispatched by a fulfilment or logistics partner on our behalf. The dispatch location may vary by product and availability.

We remain responsible for handling your order in accordance with our obligations and applicable law.

11. Contact

For shipping questions, contact:

AUVE —
Email: auvesupport@gmail.com