Frequently Asked Questions

Everything you need to know about your AUVE Smart Ring.

About the AUVE Smart Ring

What is the AUVE Slim Smart Ring Gen 2?

The AUVE Slim Smart Ring Gen 2 is a sleek, lightweight wearable designed to fit naturally into your everyday life. Depending on the supported features of your model and companion app, it can help you explore insights into sleep, heart rate, activity and other wellness measurements.

What can the AUVE Smart Ring track?

The ring's supported features may include sleep monitoring, heart rate, heart rate variability (HRV), blood oxygen insights, daily steps and sports activity tracking. Available features and measurements depend on the device, firmware and compatible app.

Wellness insights are intended for general informational purposes and are not a substitute for professional medical advice or diagnosis.

Is the AUVE Smart Ring waterproof?

Water resistance depends on the specifications of your exact ring model. Please check the product specifications and instructions before exposing your ring to water, swimming, showering or other water activities.

Is the ring suitable for everyday wear?

The AUVE Slim Smart Ring is designed for everyday use. For comfort and to help protect the ring, follow the care and wearing instructions supplied with your product.

Sizing and Colours

What sizes are available?

Available sizes are displayed on the product page. Please consult our sizing guidance before ordering to help you choose the correct fit.

How do I choose the right size?

Measure carefully and follow the sizing instructions provided for your specific AUVE ring model. If you are unsure between two sizes, contact us at auvesupport@gmail.com before ordering.

What colours are available?

The AUVE Slim Smart Ring Gen 2 is offered in gold and silver, subject to availability. Please select your preferred colour on the product page.

App and Compatibility

Does the AUVE Smart Ring work with iPhone and Android?

The ring is intended to work with a compatible smartphone app. Please check the compatibility information on the product page to confirm that your phone and operating system are supported.

How do I connect my ring to the app?

Install the compatible app specified in the instructions supplied with your ring, enable Bluetooth if required, and follow the app's pairing instructions. Exact setup steps may vary by device and app version.

Do I need my phone with me all the time?

Your ring's ability to record, store and synchronise information depends on the device and its companion app. Check the supplied instructions for details about syncing and phone connectivity.

Battery and Charging

Does the AUVE Smart Ring come with a charging case?

Yes, the AUVE product listing includes a portable charging case. Please check your order confirmation and product listing for the exact items included with your purchase.

How do I charge the ring?

Place the ring in the supplied charging case as described in the product instructions. Make sure the charging contacts are aligned correctly and follow the recommended charging guidance.

How long does the battery last?

Battery life depends on usage, settings, connectivity and the supported features of your model. Please refer to the product specifications for the expected battery life of your specific ring.

Orders and Delivery

Where do you ship?

We ship to the destinations available at checkout, including selected locations in the United Kingdom and Europe. Enter your delivery address at checkout to see whether your destination is supported.

How long does delivery take?

Orders are normally processed within 1–3 business days after payment confirmation. Estimated delivery time after dispatch depends on your destination and shipping method. Please see our Shipping Policy for the applicable estimates.

Will I receive tracking information?

Where tracking is available for your shipping method, tracking details will be sent after your order has been dispatched.

Can I change or cancel my order?

Contact us as soon as possible at auvesupport@gmail.com if you need to change or cancel an order. We cannot guarantee changes once an order has been processed or dispatched. Your statutory cancellation rights remain unaffected.

Returns and Support

Can I return my AUVE Smart Ring?

Eligible online purchases may be returned under our Refund & Returns Policy and applicable consumer law. Please read the policy for instructions, deadlines and conditions.

What if my ring arrives damaged or does not work properly?

Please contact auvesupport@gmail.com with your order number and a description of the issue. Photos or a short video may help us understand the problem. We will explain the next steps.

How can I contact AUVE?

For questions about your ring, an order, sizing or delivery, email us at auvesupport@gmail.com. Please include your order number if your question relates to an existing purchase.

We aim to help you find the information you need and make your AUVE experience as straightforward as possible.