AUVE Refund & Returns Policy

At AUVE, we want you to be satisfied with your purchase. This policy explains how to request a return, exchange or refund for an order placed through our website.

Nothing in this policy limits any consumer rights that cannot legally be excluded under the laws applicable to your purchase.

1. Change of Mind and Cancellation

If you are a consumer in the European Economic Area or the United Kingdom, you will generally have a statutory right to cancel an eligible online purchase within 14 days of receiving the goods, without giving a reason.

To exercise this right, you must clearly inform us of your decision within the applicable cancellation period. You can contact us at auvesupport@gmail.com and include your order number.

After notifying us of your cancellation, you generally have a further 14 days to send the goods back.

Different rules or exceptions may apply in specific circumstances under applicable law. We will not refuse a legally valid cancellation simply because a product has been opened or inspected in a way that the law permits.

2. How to Request a Return

To request a return:

1. Email auvesupport@gmail.com with the subject line “Return Request”.

2. Include your order number and the email address used for the purchase.

3. Explain whether you are requesting a cancellation, return, exchange or reporting a faulty item.

4. Wait for our return instructions before sending the product.

Do not send a return to an address that has not been confirmed by our support team.

3. Condition of Returned Products

Please return the ring and any included accessories, charging case, packaging and other items supplied with your order, where reasonably possible.

You may inspect the product as permitted by applicable consumer law. You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the product's nature, characteristics and functioning, where the law permits such a deduction.

For hygiene or health-related reasons, special exceptions to cancellation rights apply only where the relevant legal requirements are actually met. We will not apply a blanket exclusion to all opened smart rings without a valid legal basis.

4. Return Shipping Costs

For a change-of-mind return, the customer may be responsible for the direct cost of returning the product where permitted by law and where this responsibility was disclosed before purchase.

If the product is faulty, damaged, incorrect or not as described, contact us before returning it. We will explain the appropriate process and handle return costs in accordance with applicable law.

Any additional shipping or customs arrangements for international returns will be explained where relevant.

5. Faulty, Damaged or Incorrect Products

If your AUVE smart ring or another item arrives faulty, damaged or different from what you ordered, contact auvesupport@gmail.com as soon as reasonably possible.

Please include:

• Your order number.

• A description of the issue.

• Photographs or a short video, if useful and safe to provide.

We may ask reasonable questions to understand the problem. Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund.

Your statutory rights for faulty or non-conforming goods remain unaffected. This Policy does not replace any legal guarantee that applies to your purchase.

6. Refunds

Once a return has been received or other legally required conditions have been met, we will review the request and notify you of the outcome.

Approved refunds will normally be issued to the original payment method unless another arrangement is agreed and permitted by law.

Refund processing times may depend on your payment provider or bank.

Where statutory cancellation rights apply, refunds will be made within the legally required timeframe. In many EU and UK distance-selling situations, this is generally within 14 days of receiving the cancellation notice, although the rules allow the seller in certain circumstances to wait until the goods are returned or evidence of dispatch is provided.

Where required by law, the refund will include the standard outbound delivery charge. An additional amount paid for a more expensive delivery option may not need to be refunded beyond the standard delivery cost.

7. Exchanges

If you need a different ring size or colour, contact auvesupport@gmail.com.

Exchanges depend on stock availability and the applicable return rules. We will confirm whether an exchange is possible and explain any next steps before you send the item back.

8. Non-Returnable Items

We will only exclude an item from a statutory cancellation right where a valid legal exception applies and the relevant conditions have been met.

Any voluntary return exclusions, if applicable, will be disclosed clearly before purchase and will not remove your statutory rights.

9. Orders That Have Not Arrived

If your order has not arrived, contact auvesupport@gmail.com with your order number. We will review the tracking information and investigate with the relevant carrier or fulfilment provider.

Your rights relating to non-delivery remain unaffected by this Policy.

10. Contact Us

For return, exchange or refund enquiries:

AUVE
Email: auvesupport@gmail.com